Key Digital Transformation Statistics You Need To Know

• Business
• January 11, 2026

by Mehul Rajput

67% of business leaders believe that their company will lose its competitive edge if it fails to become more digital.

This has led most organizations to engage in some or other form of digital initiative targeting different aspects of their business, whether it be operational efficiency, customer management, or other areas.

However, businesses often look for numbers to answer questions such as:

• How many organizations are adopting a digital-first approach?
• What is the contribution of various next-generation technologies to digital transformation?
• What are the data insights on digital transformation in my industry?
  And so on.

The goal is to find answers that put the uncertainties of digital transformation at ease.

This is where the power of statistical insights comes in.

Understanding the nuances of digital transformation through data-driven insights empowers decision-makers to make informed, strategic choices. Armed with the right knowledge, they can navigate the complexities that come in the way of achieving intended transformation goals and move a step closer to success.

Read on to discover actionable statistics on digital transformation and equip your organization with the knowledge to lead it toward a digital-first future.

Digital Transformation Statistics: An Overview of the Market

With 74% of organizations having digital transformation as their priority, the business landscape is rapidly shifting towards digital. Here is further evidence, supported by a current market overview of digital transformation:

• The global DX spending is expected to nearly double to $3.9 trillion by 2027, indicating a robust growth trajectory for the market.
• The global digital transformation market size is estimated to cross $12.53 trillion by 2035 at a CAGR of 23.73% from 2026 to 2035.
• Regionally, North America has dominated the digital transformation market with a revenue share of over 44% in 2025.
• Meanwhile, the Asia Pacific digital transformation market is also gaining traction, with an estimated market size of $1,246,038.2 million by 2030, marking a growth of 31.3% from the year 2025 to 2030.

A Statistical Perspective of Trends in Digital Adoption

Owing to digital transformation, organizations are embracing change through digital adoption in various aspects of their business processes. The statistics below underscore the importance of embracing a digital transformation strategy:

• Digital transformation has crossed the tipping point, with 89% of businesses adopting or planning a digital-first approach.
• Around 87% of businesses think that digital transformation will disrupt their industry, but they also lack exemplary leadership.
• Digitally transformed entities are contributing over half the world’s GDP.
• The global economy generated as a direct result of the digital transformation is projected to contribute significantly to global GDP, with estimates suggesting figures such as $11 trillion by 2030 from advanced connectivity and mobile technologies alone.

Also Read: Top Digital Transformation Trends

Business Process Transformation: A Statistical Breakdown

As a core component and an enabler of the broader digital transformation framework, business process transformation enables decision-makers to enhance operational efficiency, improve customer relations, and drive profitability.

Here are data-backed insights into various aspects that collectively contribute to business process transformation:

Emerging Technologies Driving Digital Transformation

A substantial 80% of executives firmly believe that data-driven disruptive technologies will transform the competitive landscape. As organizations adopt these innovations, they are increasingly investing in next-generation technologies to enhance operational efficiency and optimize processes.

• The market for artificial intelligence (AI) is experiencing remarkable growth, surpassing $184 billion in 2024, with projections indicating it could exceed $826 billion by 2030.
• If you check the machine learning statistics, then around 42% of businesses adopt AI/ML technology solutions to reduce costs and automate key business processes.
• In 2026, you’ll find Agentic AI leading businesses. As of now, around 23% of respondents said that they are scaling agentic AI systems in their business processes. Additionally, 39% have shown confirmation about experimenting with AI agents.
• By 2028, more than 50% of enterprises will be adopting industry cloud platforms, says Gartner.
• In the top tech trends, AI holds the title of a powerful technology wave used by 78% of companies.
• At the end of 2024, there were around 90,904 AI companies worldwide, marking 37% that have received Series A funding and 9% with Series A.
• Recently, there have been around 212,230 active AI companies worldwide. If we consider the Series A funding, then these AI companies have received a median valuation of $51.9 million.

Workplace Transformations

Modern workplaces feel different, streamlined with no collaboration silos, enhanced task automation, increased efficiency, improved employee engagement, and more.

Workplace transformation delivers tangible results, including a 55% boost in productivity, a 49% improvement in collaboration, a 32% increase in employee engagement, and a 32% reduction in total cost of ownership, among other benefits.

The impact is so substantial that a significant majority (57%) of surveyed organizations recognize that digital transformation elements have the most considerable effect on workplace transformation, surpassing the influence of physical (38%) and cultural (15%) transformation elements.

• On the topic of workplace transformation, if we check cloud computing statistics, then over 94% of organizations with a strength of 1000+ employees have their critical workloads in the cloud. This survey was done with 800 organizations.
• 54% of organizations are planning to move their workloads to the public cloud in the next 12 months.
• Apart from technology adoption, on-premise solutions hold a commanding share of over 63.9%, favored for their customization benefits and data security.
• An impressive 86% of CXOs believe that enhanced collaboration across teams is a significant advantage of workplace transformation.
• Additionally, workplace transformations lead to higher levels of employee productivity (84%) and an improved employee experience (83%).

Workforce Transformation

A workforce equipped with the right skills and culture can contribute to driving sustained business success. It is also one of the underlying, or rather, fundamental requirements for the success of enterprise digital transformation.

Here are the data-driven insights suggesting how companies are constantly working on workforce transformation, whether on a small or large scale:

• 42% of L&D leaders now rank AI-powered learning among the most influential drivers shaping their DX strategy.
• AI investment is rising rapidly. 75% of organizations expect higher AI budgets next year, which is pushing AI skills training into the spotlight.
• AI adoption is already in motion, and 30% of L&D teams say that they already have AI-powered learning technologies in place.
• According to a survey, 86% of CXOs believe that workplace transformation significantly enhances collaboration across teams.

Customer Relationship Transformation

As these business process transformations are interconnected in terms of the overall impact they have, CXOs recognize that digital transformation also results in improved customer relationships.

Let’s check out how digital transformation can transform the perception of your customers regarding your brand:

• A PTC report reveals that 35% of businesses that have achieved digital transformation say that it is helping them meet changing customer expectations.
• Businesses that invest in digital transformation are likely to acquire 23% of new customers.
• 72% of business leaders express excitement about the digital shift, as it creates promising new opportunities to establish better customer relationships.
• 85% of customers show their willingness to use automation if it resolves their issue.
• 73% of consumers prefer digital channels to resolve their queries or service requirements.

Digital Finance Transformation

Finance, being one of the critical aspects of a streamlined business process, highlights where companies stand in terms of digital finance transformation:

• According to Gartner, over 80% of CFOs at large companies are currently engaged in or planning for significant digital finance transformation initiatives.
• Amidst digital finance transformation, 63% of finance staff expressed confidence in their skills to do a job for the next three years.
• After adopting financial digital transformation by leveraging smart technologies like AI and blockchain, many companies have noticed a 20-40% cost reduction.

Digital Transformation Statistics: Key Insights Across Industries

Recently, the digital transformation landscape has been significantly shaped by the increasing demand for innovative digital transformation solutions. So much so that these business solutions have emerged as the dominant force in the market, capturing an impressive 69.7% market share.

This surge reflects the growing recognition across various industries of the critical need to adopt people-centric digital initiatives.

Around 81% of business leaders consider digital transformation investment either essential or necessary for their business success. As per the Valtech data, 800 senior leaders believe that AI/ML is the #1 priority for future investment.

And if we consider leading industries investing in digital transformation initiatives, then technology & telecom, financial services, healthcare, and retail are the key players.

Let’s check out key insights on digital transformation across industries:

Healthcare, Fitness & Wellness

Digital transformation in healthcare, fitness, and wellness means using tech like AI, wearables, telehealth, and apps to create personalized, accessible, efficient, and proactive experiences. It helps this sector to move from reactive treatment to preventative care, with tools such as virtual consultations, personalized workout plans, remote monitoring, and data-driven insights.

As a result, this healthcare digital transformation empowers users and streamlines operations.

Let’s have a look at the market data around digital transformation in the healthcare, fitness, and wellness industry:

• As per Fortune Market Insights, the market size of digital transformation in healthcare is expected to grow at a CAGR of 14.5% for the forecasting period 2025-2035, with a valuation of $351.71 billion by 2035.
• 80% of patients find consulting doctors using telemedicine apps as compared to in-person visits.
• In 2024, around 72% of executives of health systems have invested in digital priorities, and 65% have expressed satisfaction in driving patient experience and access with virtual health.
• Healthcare systems that invest in digital and analytics capabilities can see opportunities worth $200 billion to $360 billion coming their way.
• In 2025, the global digital fitness & well-being revenue is calculated at $65.7 billion, reveals a Statista report.
• Around 71% of medical students think that achieving digital health will have a positive, transformative effect on the sector.
• In the year 2025, around 1.4 billion people are marked to use digital health.
• According to the WHO, digital health solutions have the potential to prevent over 2.1 million deaths from non-communicable diseases over the next ten years.
• In Europe, around 49% of smartwatch users track physical activity daily.
• Around 86% of U.S. nationalists wear wearable health devices to track health.
• Around 74% of nurses in the United States find telehealth services effective.
• The revenue from online doctor consultations has reached $10.1 billion in 2025.

BFSI

Digital transformation in banking, financial services, and insurance looks like a shift from legacy systems to integrated digital operations. It also means focusing on hyper-personalized customer experiences via mobile banking, AI chatbots, and seamless omnichannel journeys.

All of these are achieved by leveraging technologies like AI, blockchain, and cloud computing for efficiency, security (biometrics, fraud detection), automation (RPA), and real-time data analytics.

Let’s have a look at key digital transformation statistics around the BFSI sector to know the adoption trend:

• The global market size of IT spending in financial services is expected to reach 20.780 million by 2032 at a CAGR of 8% for the forecast period from 2026 to 2032.
• The global finance cloud market size is projected to hit $217.30 billion by 2035 at a CAGR of 19.78% for the forecasting period 2025-2034.
• If we precisely check, then global digital transformation in the BFSI market is estimated to grow at a CAGR of 16.25% (2025-2034), making the size worth $419.45 billion by 2034.
• At a global level, banks invest 6-12% of their revenue in IT, which is a higher percentage of revenue than other major industries.
• By 2030, traditional boundaries within the financial services industry are expected to dissolve, leading to a trend known as ‘platformication.’ This shift will enable banks to offer customers the ability to select personalized services from a diverse range of providers, tailored to their specific needs.
• The global AI in the baking market size is expected to rise to $379.41 billion by 2034 at a CAGR of 30.63% (2025-2034).
• According to the HFS and Infosys study, with the increase in the 2025 budget rising to 25%, financial institutions have increased their investment in AI by 16%.
• Financial institutions have allocated 58% of their AI budget for data modernization, which is a part of data engineering services, and 53% for generative AI software development services.
• According to McKinsey and HBR, the BFSI sector outperforms all major industries in digitalization, exceeding the average score across every dimension and reaching 4.5 overall.
• Digital initiatives are paying off in insurance, with 75% of executives citing measurable returns on investment.

However, digital transformation in banking and financial institutions is multifaceted, making it a challenging endeavor at times. If you are planning for digital transformation for your banking institution, read our blog on digital transformation in banking to understand the driving factors, challenges, benefits, and practical steps.

Real Estate & Construction

Digital transformation in real estate & construction means replacing paper, manual tasks, and siloed data with tech like data, AI, and VR/AR. Leveraging those, they can achieve virtual tours, virtual staging, automated processes, data-driven decisions, and better customer experiences.

This helps to streamline everything from property search to project management and close deals faster with less paperwork.

Let’s check out the top statistics around digital transformation in the real estate & construction industry:

• The IT market in the real estate industry is expected to reach $17.68 billion by 2030 at a CAGR of 8.75% (2025-2030).
• Technology is now a board-level priority for 69% of commercial real estate leaders.
• While 61% of CRE firms still operate on legacy core systems, half are actively working to modernize their technology stack.
• Digital direction is taking shape, with 58% of real estate companies confirming they already have a defined digital strategy.
• Digital transformation in construction has the potential to lift productivity by 15% and reduce operational costs by 6%.

Organizations with digitally enabled workplaces are reducing corporate real estate spending by up to 40%.

Transportation & Logistics

Digital transformation in transportation & logistics is all about a shift from manual, siloed operations to a connected, data-driven ecosystem. The industry can do this by leveraging technologies like IoT, AI, automation, and cloud computing to achieve real-time visibility, predictive insights, and hyper-efficiency.

As a result, it enables smarter route planning, autonomous vehicles, robotic warehouses, and paperless documentation for faster, more resilient, and customer-centric supply chains. It’s about turning raw data into actionable guidance for better decisions and automated actions across the entire network.

Here are insights into digital transformation in this industry:

• The global logistics spending on digital transformation is estimated to be valued at $49.785 billion by 2033 at a CAGR of 5.9% from 2025 to 2033.
• Ryder System Inc., which manages 250,000+ trucks and generated $12.6 billion in revenue, had 10 different systems for different tasks, which were difficult to manage. After it went through a transformation, the company experienced a positive drop in the company’s ledger account from 4000 to 700.
• According to McKinsey, 85% of logistics businesses say that the adoption of digital projects has added value to their organizations.
• 260 surveyed leaders indicated they have scaled digital transformation across 28 operational use cases, from forecasting and planning to automation and maintenance.
• Among large shippers, 54% have already deployed at least five digital use cases across their operations.
• Over the next three years, logistics leaders anticipate a twofold increase in use case adoption, with 59% expecting to deploy ten or more use cases.
• Within the next three years, 55% of shipping service providers expect to scale to at least 13 digital use cases, compared with just 9% today.
• Among large logistics enterprises, 55% have already deployed at least two generative AI use cases, and the same proportion expects to scale to seven or more within the next three years.
• Among large shippers, 55% report implementing two or more gen AI use cases to date.

Also Read: What is the Role of Technology in Logistics?

Travel & Hospitality

Digital transformation in travel & hospitality looks like a seamless, hyper-personalized, and efficient journey for guests, powered by AI, IoT, and data. It enables contactless check-ins, smart room controls, instant service via chatbots, VR previews, and predictive service, while also streamlining operations for businesses through automation and data analytics.

It’s about using technology to anticipate needs, offer unique experiences, and reduce friction from booking to checkout, making travel smarter, faster, and greener.

Here are some statistics on digital transformation in the travel and hospitality industry:

• At the latest, the global online travel market size is calculated at $654 billion.
• The travel market size at a global level can grow to $2461.1 billion by 2035 at a CAGR of 15% from 2025 to 2035.
• In this industry, online sales channels contribute around 69.6% of the total revenue.
• 75/100 U.S. customers show satisfaction with online travel websites.
• Around 48% of hotel guests prefer to go to a hotel restaurant if they can place their food order via app.
• 47% of hotel guests prefer to order room service via app.
• Digital transformation in hospitality management is projected to acquire a market size of $90 billion by 2031 at a CAGR of 28% from 2019 to 2031.
• AI in tourism is expected to lead the market at a projected size of $13,868.8 million by 2030 at a CAGR of 26.7% from 2025 to 2030. For this, the leading trends include hyper-personalized travel recommendations, automated customer support, and streamlined hotel and airline operations.
• 39% of hoteliers recognized “improving operational efficiency” as the primary value proposition of technology. 31% cited “transforming guest journeys,” while 15% focused on “enhancing business agility,” and 13% mentioned “innovation for the future.”

Retail & E-commerce

Digital transformation in retail and e-commerce shows a profound shift where every interaction is personalized, seamless, and data-driven, fundamentally blurring the lines between online and physical shopping.

Here is a glimpse into the statistics of digital transformation in the retail and e-commerce industry:

• Digital commerce is on a steep growth trajectory, with the global market expected to hit $26.06 trillion by 2034 at a 15.8% CAGR over the 2025-2034 period.
• B2B emerged as the dominant segment in 2024, capturing over 59.6% of the market’s revenue share.
• Market projections indicate strong momentum in retail digital transformation, with a 17.6% CAGR pushing the market to $659.75 billion by 2032.
• Three in four retailers (75%) believe AI agents will be critical to staying competitive.
• Retailers are doubling down on AI, with 76% planning to increase investment over the next year.
• Unified commerce is now mainstream, with 86% of retailers running initiatives that connect cross-channel and cross-department operations on a single platform, improving efficiency, customer experience, and AI readiness.
• Product discovery is going AI-driven, as 39% of shoppers overall and more than half of Gen Z rely on AI tools.
• Gen Z is signaling strong interest in autonomous commerce, with 63% willing to let agents handle purchases.

If you are a retail and e-commerce company planning for digital transformation, download this whitepaper on Digital Transformation in Retail to discover the strategies you can consider for omnichannel success.

Education

In education, digital transformation is like a fundamental shift from a rigid, one-size-fits-all model to a dynamic, personalized, and connected learning ecosystem. For all stakeholders, including students, teachers, and administrators, it brings a mix of empowerment and new challenges, moving from paper-based, location-dependent processes to flexible, technology-enabled experiences.

Let’s have a look at key statistics around digital transformation in the education industry:

• Digital transformation in EdTech is on a rapid growth path, with the market expected to approach $42 billion by 2034 at a 21.2% compound annual growth rate.
• Artificial intelligence dominated the EdTech digital transformation landscape in 2024, capturing more than 35.7% market share.
• Digital transformation in EdTech was largely driven by K–12 in 2024, with the segment representing nearly 40% of total market share.
• A UNESCO survey revealed that nearly two-thirds of higher education institutions have already established or are actively developing guidelines for AI use.
• A 2024 Digital Education Council survey found that 86% of students use AI in their studies, with 54% engaging weekly and 24% using it daily.
• A 2025 Digital Education Council survey shows that only 17% of faculty identify as advanced or expert in AI, while just 6% are satisfied with their institution’s AI literacy resources; 43% also cite time constraints as a major barrier to upskilling.

Challenges Companies Face in Digital Transformation

Top digital transformation challenges businesses face include resistance to change, legacy systems, talent gaps in digital skills, unclear strategies, data management issues, budget constraints, and cybersecurity risks.

Let’s have a look at statistics around digital transformation challenges:

• Higher education leaders are clear on the pressure point, where 69% cite digital transformation as their top challenge.
• Among enterprise logistics leaders, 72% report both a lack of digital understanding and no defined roadmap for what to do next.
• 76% of enterprise logistics leaders warn that freight and logistics companies failing to build digital capabilities risk serious business disruption.
• Legacy infrastructure remains prevalent in CRE, with 61% of companies relying on outdated core systems while 50% work toward modernization.
• The leading causes of digital technology failure are challenges in end-user training and onboarding (36%), followed by inadequate technical support (31%).
• Despite heavy investment, 70% of digital transformation efforts fall short of their objectives.
• Skill gaps remain the top constraint, with 87% of executives identifying them as a major obstacle to digital progress.
• Around 32% of survey respondents mark the complexity of the current environment/siloed mindset and behaviors as their challenge in the digital transformation project.
• 26% of executives say that high or unforeseen costs are the biggest challenge in their digital transformation initiative.
• 24% of executives say that change management and implementation complications are becoming hurdles in their digital transformation journey.
• 23% of respondents are facing digital transformation challenges due to security concerns and compliance constraints.

Digital Transformation Statistics: How Businesses are Benefiting

Achieving digital transformation offers businesses numerous benefits, including increased efficiency and productivity, improved customer and employee experiences, better decision-making capabilities, and enhanced business agility. This fundamental shift in operations and culture is essential for remaining competitive and driving growth in the modern digital economy.

Here are the potential insightful digital transformation benefits that businesses can achieve:

• Organizations with high digital maturity reported revenue growth of 445%, compared to just 15% for less digitally mature peers.
• Nearly 75% of CEOs expect to realize tangible benefits from digital transformation within the next three to five years.
• Digital transformation delivers its strongest impact in operations and customer experience, with 40% reporting efficiency gains, 36% faster launches, and 35% exceeding customer expectations.
• High-tech B2B companies that transformed their customer experience saw 10–20% cost reductions alongside 10–15% revenue growth.
• Forrester’s 2024 US Customer Experience Index shows that companies delivering superior customer experience achieve 41% faster revenue growth.

There are also numerous digital transformation examples across industries that you can consider to understand the digital transformation strategies they have adopted and how they have capitalized on the benefits of these strategies.

Wrap Up

Regardless of the industry or business size, digital transformation has become a critical agenda. With continuous disruption and digital technology taking center stage, C-suite executives have realized that it is the fabric for enterprise survival.

Businesses must make strategic digital investments, leveraging new technologies, mobilizing organizations, adopting new mindsets, and more to increase their odds of success. Data-driven insights, like those mentioned above, can significantly ease the journey for these decision-makers.

FAQs on Digital Transformation